Last Updated: 21.01.2025

At Memorience (“we,” “us,” or “our”), we value your privacy. This Privacy Policy (“Policy”) explains how we collect, use, share, and protect your personal information when you (“User,” “you,” or “your”) use our services (“Service”)—particularly when uploading photos for AI-driven transformation into short videos. By accessing or using our Service, you consent to the practices described in this Policy.

1. Information We Collect

1.1 Personal Information You Provide

• Photos: The primary data we collect are the photographs you upload for animation or transformation. These photos may contain identifiable faces or other personal data.

• Contact Information: We may collect your name, email address, billing address, and/or phone number if you provide them to us—particularly if you contact support or process a payment.

• Payment Details: Payment processing is typically handled by third-party providers. While we do not directly store full payment card information, we may collect transaction IDs or partial data for recordkeeping.

1.2 Automatically Collected Data

• Usage Data: When you visit our website or use the Service, we may automatically collect data such as your IP address, browser type, operating system, referring URLs, and time/date stamps of your visits.

• Cookies & Similar Technologies: We may use cookies, web beacons, or similar technologies to enhance your user experience, remember preferences, or analyze how you interact with our site. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

2.1 Service Provision

• Photo Processing: We use your photos to create short video animations. We rely on third-party AI tools and applications to complete this transformation.

• Communication: To respond to inquiries, provide updates about your order, and send service-related messages (e.g., status or completion notifications).

2.2 Business Purposes

• Transactions & Billing: To process payments or address billing matters.

• Analytics & Improvements: We analyze user interactions (e.g., site navigation, error logs) to improve our Service functionality, user experience, and performance.

2.3 Marketing & Promotional Use

• No Unauthorized Marketing Use of Photos: We will not use or publicly display your photos or resulting videos for marketing purposes without your explicit consent.

• General Marketing (Non-Photo): We may send you email updates or news about our Service if you have opted in. You may unsubscribe at any time.

3. Sharing Your Information

3.1 Third-Party Service Providers

• AI Processing Tools: We partner with various AI and image-processing providers to transform your photos. These third parties gain access to your photos only as needed to perform their tasks.

• Payment Platforms: When you make a payment, your information is shared with the payment processor for billing and fraud detection.

3.2 Legal Compliance & Protection

• Compliance with Laws: We may disclose your information if required to do so by law, or if we believe such action is necessary to comply with legal obligations, protect our rights, or respond to legal processes.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the acquirer honoring the terms of this Privacy Policy.

4. Data Storage & Retention

4.1 Storage Duration

• Temporary Retention: We typically retain your uploaded photos and resulting videos on our servers for a limited time necessary to fulfill the Service and allow for revisions or re-download.

• Deletion Upon Request: You may contact us at support@memorience.com to request the deletion of your photos and related data at any time. Unless we have a legal obligation to retain them, we will remove them from our active systems.

4.2 Security Measures

• We implement administrative, technical, and physical security measures designed to protect against unauthorized access, misuse, or disclosure of your data. However, no method of transmission over the internet or electronic storage is completely secure.

5. Your Choices & Rights

5.1 Access & Correction

• You may request access to or correction of your personal information by contacting us at support@memorience.com. We will respond in accordance with applicable law.

5.2 Opt-Out of Communications

• You can unsubscribe from non-transactional emails (e.g., newsletters, marketing messages) by following the instructions in those emails or contacting us directly.

5.3 Cookies & Tracking

• You can typically manage how your browser handles cookies by adjusting its privacy and security settings. Disabling cookies may affect some functionalities of our Service.

6. Children’s Privacy

• Our Service is not intended for individuals under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children without appropriate parental consent. If you believe we have inadvertently gathered such data, please contact us, and we will take steps to delete it.

7. International Data Transfers

• Depending on your location, your personal information may be transferred to and processed in countries outside of your own. We take steps to ensure that such transfers comply with applicable data protection laws, including using standard contractual clauses where required.

8. Updates to This Policy

• We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. If we make significant changes, we will notify you by posting a prominent notice on our website or sending an email. Your continued use of the Service after any modifications indicate your acceptance of the new terms.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

support@memorience.com

Last Updated: 21.01.2025

By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.